Asian postal services adapt to post-mail era

Adapt or die: A worker placing inbound parcels on a conveyor belt for coding at the sorting section of the Singapore Post (SingPost) ecommerce logistics centre in Singapore. With traditional mail volumes dropping dramatically, ecommerce offers hope for national postal firms in Asia if they adapt quickly enough and do battle with giants like FedEx and DHL. AFP SINGAPORE: With the pre-Christmas rush at its peak, a serpentine network of conveyor belts at Singapore Posts new logistics centre moves parcels destined for addresses across the world in time for the festive season. It is a scene repeated in sorting offices around the globe in December, the busiest time of the year for postal firms with armies of workers toiling to get presents delivered on time. But times are changing and the explosion of online shopping is forcing traditional delivery companies such as SingPost to adapt or be damned. The growth of websites such as Amazon and Alibaba means customers can avoid crowded high streets and buy anything from mobile phones to sports equipment online and send them straight to loved ones. US-based research firm eMarketer said online sales are expected to reach US$1.9tril (RM8.48tril) this year and top US$4.0tril (RM17.86tril) by 2020.

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