Designing Voice Experiences

Voice-based interfaces are becoming commonplace. Voice assistants such as Siri and Cortana have been around for a few years, but this past holiday season, voice-driven devices from Amazon and Google made their way into millions of homes. Recent analysis from VoiceLabs1 estimates that 24.5 million voice-driven devices will be shipped this year, almost four times as many as last year. As experience designers, we now have the opportunity to design voice experiences and interfaces! A new interface does not mean that we have to disregard everything we have successfully applied to previous interfaces; we will need to adapt our process for the nuances of voice-driven interfaces, including conversational interactions and the lack of a screen. We will look at how a typical genie in a bottle works, discuss the steps involved in designing voice experiences, and illustrate these steps by designing a voice app for Alexa (or Skill, as Amazon calls it).

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